General answers to our most frequently asked questions:
Lead TimesProduction time begins after the artwork has been approved. Embroidered or silk-screened products take approximately 1 to 3 weeks from the time artwork is approved. For most hard goods, production time is between 2 to 4 weeks. Offshore products require 8 to 12 weeks.
Sizing Exact sizing information for garments is the customer’s responsibility. We have sizing charts and samples available to ensure accuracy.
Order Cancellations Orders can only be cancelled prior to imprinting or production. If an order is cancelled after production has begun, it will be subject to additional charges. We want our clients to be 100% satisfied. If an item or service does not meet your expectations, please contact us and we will do our best to resolve the issue to your satisfaction.
Terms Payment: COD or Net 30 days upon credit approval. Payments not received by the due date are subject to a 2% per month late payment charge. First orders, custom orders and large orders may require a deposit or prepayment.
Freight charges A minimum of $10 Freight will apply to all orders under $200. All others will be on a case by case basis depending on the nature of shipment.
General Disclaimer We cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
Release of Liability By signing the artwork approval form client accepts full responsibility for any errors found after production, including full replacement cost should a reprint be required.
HOW PRICING WORKS: Garment Prices include a left chest size logo of embroidery. We reserve the right to charge a fee for left chest embroidery if the stitch count of the logo warrants it. For Garment printing and screen printing the price varies depending on colors, placement and sizes. Contact us for pricing